CISCO ICM SOFTWARE RELEASE 4.6.2 SCRIPT EDITOR GUIDE PDF

Script Editor Overview. This chapter introduces the Script Editor and describes how to create and install a simple script. It includes: An introduction to routing. Note Though this is a new manual with new information, it was created from chapters 8 through 14 of the GeoTel Intelligent CallRouter System Manager Guide. For general information about the Script Editor, see “Script Editor Overview”. ICM software makes the open script version the current active version.

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Cisco ICM Software – Script Editor Guide – documentation kit Overview – CNET

cixco Posted scropt IP Telephony Tags: You associate a script with a call type. Dataset by an administrative script can be used by routing scripts. Target requery Target Requery is a script node feature that addresses routing failures due to transient failures in the network such as network congestion. This guide provides an overview of writing autoattendant scripts for Cisco Unity Express Release 2. Student 1 and Student 2: Cisco Unity Express 2. Misc by Wayne Cunningham Apr 7, WAV files, which are installed automatically.

Cisco ICM Software – Script Editor Guide – documentation kit

Fill in your details below or click an icon to log in: The Cisco Unity Express Script Editor is a visual programming environment for creating autoattendant application scripts. If any have the predifined scripts in. Caller-entered digits Caller-entered digits are numbers entered by the caller in response to prompts. Uccx auto attendant script “Dial by nam. Skill group A collection of agents at a single contact center who share a common set of competencies. For example, you could create a user variable called user temp to serve as a temporary storage area eelease a string value used by 4.6.22 If node.

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After riding Specialized’s Turbo, one Car Tech editor is tempted. CME Auto Attendant script – change cisci wait. The default auto-attendant script comes with Cisco Unity Express is called This file resides in the system directory, and cannot be downloaded, copied, or uploaded.

You will have the cue module already probably on Edjtor script processing, the actual target is chosen from the set by the preceding node on the script branch, a Select node or Distribute Node.

Viper SmartKey unlocks cars with hands-free ease, but requires alarm. Installing Internet Script Editor Internet Script Editor is installed by connecting to the web server on the distributor and clicking on a link that downloads the Internet Script Editor as a self-extracting archive.

Discussion threads can be efitor at any time at our discretion. User variables User variables are variables you create to serve as temporary storage for values you can test with an If Node. Network target A network target is an end point on the network to which a script can send a contact.

Call control variables Call control variables provide information about the current contact that is being routed by the script. I have a UCCX 7. The default script used by Unity Express is auto attendant script. Be respectful, keep it civil and stay on topic. Routing target A routing target is an entity to which ICM software can route a contact.

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How to Delete a Script Contents Introduction Document ID:

delease Categorization Categorization is the process of classifying a contact based on certain data associated with the contact. Leave a Reply Cancel reply Your email address will not be published. Misc by Wayne Cunningham Aug 26, So, i want to customize gyide auto attendant rather than using default system prompts like etc.

Routing scripts can send requests to agents based on business rules regardless of the channel from which the request came. My Blog Consolidated content from other websites. Call control variables include information about where the route request came from, contact classification data, and data to be passed to the peripheral that receives the contact.

How to Delete a Script Contents Introduction Document ID: 24820

Your email address will not be published. This script is commonly referred to as the script, which, if. When a contact of a certain call type is received, the associated script runs on that contact.

Cisco Unity Express has a script editor which allows the softwar of custom scripts. Dial by extension from a secondary auto. Traduire cette page have a fully licensed UC in my network with a smartnet agreement but am unable to download the script editor due to the “eligibility reasons”.