Amdocs Limited Completes Acquisition of Clarify Assets. Press Release Nov 28 Acquisition Creates the #1 Communications CRM Provider, Combining. The Amdocs Clarify CRM suite of customer solutions help organizations to deliver a unified view of the customer, and act as a single point solution for sales. Amdocs is a multinational corporation headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company.

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This helps companies to develop better-targeted service and support for customers. Media related to Amdocs at Wikimedia Commons. Amdocd key concept behind integrating to Amdocs is what we call our non-invasive technology.

Mr Benkuzari explained, “The financial services industry is a fast growing market and we need to balance the telecom market with another. PeopleSoft offers its PeopleSoft 8 line, which comprises financial, marketing, sales, support and other components. The architecture allows for a great deal of flexibility through configuration and customization, much more so than traditional data centric out-of-the-box applications.

Provides tools for the display and manipulation of account information Offers a complete view of customer data at multiple account-specific levels Handles contacts, contact roles, customer support activities, locations and service contracts Monitors and tracks all customer touch-points through e-mail, Web chat sessions, mail and telephone. Uses dynamic call scripts to cross-sell and clarfy relevant orders for telesales, telemarketing and customer service organizations Guides agents through personalized calls and assists in information collection Allows companies to clqrify create and modify complex scripts claridy comprehensive design capabilities Provides a set of tools to clarifh, activate and analyze scripts Uses drop-down menus, natural language wording and multiple-language support Permits the inclusion of dynamic branching within a script and between different scripts.

NET composite application in a scalable and secure fashion. But there are many products that are not available in thin client form. Siebel Web Service enables companies to extend their service operations to the Web. Controls interaction with remote field agents Enables field service agents to receive appointments and have their schedule updated while away from the office Allows the agent to access the enterprise database to obtain case details and history, directions to the company and customer information Allows on-site agent to search the diagnosis engine, request parts and update the case status Permits resolutions to be delivered over Wireless Application Protocol WAP phones and Windows CE and Palm OS handheld clarity.


As with other CRM software providers which pursue vertical market strategies, Amdocs has made its mark in India delivering enterprise CRM software for the telecom sector. Imagine how much more productive your agents can be if you, for example, create a transaction that automatically calculates a pro-rated bill and rekeys all the information needed by Amdocs directly into the Amdocs application.

PeopleSoft HelpDesk provides similar functionality to PeopleSoft’s CRM Support application, but is specifically designed for supporting employees rather than customers. The product line provides analysis, coordination, management, reporting and tracking solutions for on-site, remote and Web-based customer service operations. Within the past year, Amdocs clarif introduced claricy versions of its sales, billing, customer service and support, call center, and response center applications.

Easy No-hassle Amdocs Clarify INTEGRATION

Manages information flows to ensure requests for changes, fixes and improvements to a product are handled efficiently. Relevant discussion may be found on the talk page. Amdocs is hoping that the recent acquisition of Xchange’s CRM business helps its growth efforts into the financial services arena.

In MarchAmdocs expanded its ClarifyCRM application suite through the acquisition of the assets of Xchange, a supplier of campaign management and real-time marketing automation software.

The vendor offers the following CRM 7. Gives agents insights to and recommendations for company’s customers.

Provides an integrated workflow optimized for a high-volume call-center agent’s desktop Manages sales, support and marketing processes in call smdocs Supports a common workflow engine with access to a customer information database Provides a range of tools for optimizing a call center’s performance and delivering personalized service. These capabilities help to leverage customer information while giving service agents opportunities for targeted cross- and up-selling.


Over the years, Amdocs has continued to expand its product and services offerings.

Amdocs ClarifyCRM Service Solutions

By using this site, you agree to the Terms of Use and Privacy Policy. ClarifyCRM Service and Support also supports the activities of field service technicians and those that use Web-based knowledge bases. Siebel is the leading provider of customer service solutions for large businesses. Terming India as an enterprise software market which still has a big room for growth, Bapat clarrify that Amdocs employees people in the country.

ClarifyCRM Opportunity Advisor advises a call center agent in real-time of the best possible offers to make to a customer.

Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information.

Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. From Wikipedia, the free encyclopedia. In Junethe ClarifyCRM line was fortified once again with the release of version 12, which is geared to operating through Web browser-based interfaces.

Benefits of Amdocs Clarify Integration This Amdocs Clarify CRM Integration technology helps organizations unify multiple applications into one desktop presentation, improve efficiency and accuracy by eliminating redundant data entry, streamline business processes, and reduce maintenance costs. The opinions expressed herein are subject to change without notice.